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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to

determine appropriate pricing and services plan for the business

evaluate and compare webhosting services

communications skills to

establish client requirements

negotiate escalation procedures and performance standards with ISP

numeracy skills to assess pricing plans

planning skills to identify future business needs

technical skills to assess security systems and technical requirements

Required knowledge

different web hosting service provision options and their scalability

internet security issues

operating systems used by ISPs

performance expectations from customers and end users

server technologies

web hosting services and performance benchmarks

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

assess client needs and select ISP that meets the current and future needs of the business

evaluate web hosting service

ensure price meets clients budgetary requirements

ensure security systems and technical requirements of the business are met

monitor the performance of the ISP during on and off peak times

Context of and specific resources for assessment

Assessment must ensure access to

hosting plans prices and service agreements

use of current technology underpinning the ISP and services offered

business plan outlining future directions for the business

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate

evaluating webhosting services

benchmarking and testing ISP

verbal or written questioning to assess candidates knowledge of

user requirements

criteria for selecting an ISP

review of reports prepared by candidate showing the results of ISP testing

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Characteristics may include:	data transfer functionality hosting plans, such as: common gateway interface (CGI) access colocation of servers dedicated servers disk storage ebusiness hosting post office protocol (POP) accounts scripts level of service pricing plans web-hosting facilities.
Security technologies may include:	payment gateways public key infrastructure (PKI) secure socket layer (SSL).
Scripting languages may include:	Perl PHP and Python VB.NET JavaScript VBScript.
Server applications may include:	database and data warehousing directory services file sharing line-of-business applications management messaging network and remote access printer sharing terminal services web services.
Server may include:	Apache HTTP server email servers FTP servers IBM VisualAge and WebSphere iPlanet-Enterprise Lotus Domino Microsoft Internet Information Server NetDynamics Netscape Enterprise server, Netscape-FastTrack, Netscape-Commerce Sun Microsystems iPlanet web server Sun Microsystems Java web server.
Operating system may include:	Mac Linux Windows.
Databases may include:	Microsoft SQL (MS SQL) server MySQL Oracle Postgre Structured Query Language (Postgre SQL) SQL.